To avoid misunderstandings during the purchasing process, please read and confirm the following rules for purchasing goods on the website of the online store www.dtools.lv1. Terms used in the Rules General rules for using the online store www.dtools.lv.
1.1. Client: any private or legal person who orders the Goods in the online store
1.2. Product: a product offered by the Seller for purchase in the online store.
1.3. Seller: SIA UNLIMITED SERVICES, registration number: 40203173739, Legal address: Salaspilsiela 6 k2, Riga, Latvija, LV – 1057. SIA “UNLIMITED SERVICES” structural unit is located at: Ziepniekkalna 13, Riga, Latvija, LV – 1004.
1.4. Online store: a website on the Internet www.dtools.lv, where the Clients are offered the Goods that can be purchased in the specified online store.
1.5. Order: the order of the Client for the purchase of the Goods in the online store and delivery to the address specified by the Client, issued in accordance with the Rules, or the reservation of the Goods for receipt at the location of the Goods.
1.6. Delivery service: partner / partners of the Seller providing delivery of the Goods purchased by the Client to the address specified by the Client.
1.7. Customer Service: Customer service belonging to the Seller or administered by the Seller, which processes the orders made by the Customers, controls their execution, as well as provides additional information about the Goods and performs any other tasks related to customer service.
1.8. External sites: other Internet sites that contain links to the www.dtools.lv online store.
1.9. Client profile: created on the home page of the online store, the Client profile before placing an Order for the purchase of the Goods.
1.10. Agreement: a contract for the purchase of the Goods concluded between the Client and the Seller in the form and procedure established in the Rules, the terms of which are included in the General Rules.
1.11. Password: the code for accessing the Client’s profile on the website of the online store created by the Seller and issued to the Client.
2. General rules for using the online store and rules for the sale of goods
2.1. Since the offer to purchase the goods offered by the online store dtools.lv is received via the Internet, in view of Article 10 of the Law of the Republic of Latvia “Protection of Consumer Rights” (PCR Law), the agreement between the online store dtools.lv and the buyer is considered as Remote contract.
2.2. On the website of the online store dtools.lv, all prices for goods are indicated, including VAT 21%. The indicated price does not include the cost of the delivery service.
3.1. When registering as a user of the online store, the Client must provide the following information about himself: name, surname of the Client, delivery address of the Goods, phone number and e-mail address. If the Client is a legal entity, he must provide the following information about himself: company name, registration number, registration number of the VAT payer (if any), legal address, delivery address of the Goods, telephone number, authorized person to contact the Seller, address, e- mail, bank account details.
3.2. Only the Client is responsible for the truth of the information specified in the Client’s registration application and its compliance with the actual situation.
3.3. After the Client has registered as a user of the online store, the Seller automatically creates a Client profile for him and assigns a password for further use of the Client’s profile by sending the password to the Client’s e-mail address specified in the Client’s registration application.
3.4 The client is responsible for the safety of his password and username. If any third party has gained access to the password or username of the Client and thus uses the Client’s profile in the online store, the Seller is not responsible for this. The Client is responsible for all damage caused to the Seller in this way and is fully responsible for all obligations assumed by the Client in relation to the Seller.
3.5. If the Client has suspicions about the use of his password and / or username on the part of third parties, the Client undertakes to immediately inform the Seller about this by sending an email to the Client Service from the e-mail address specified in the Client’s registration application.
4. Placing an order and deadlines
4.1 The Client can place an Order by selecting any Product specified in the online store and placing it in the shopping cart.
4.2 When placing an order for the Goods, the Client indicates the desired method of delivery of the Goods or receipt of the Goods in person at the Seller’s store
4.3. Depending on the chosen method of delivery of the Goods, the Client also pays the cost of delivery of the Goods along with the payment of the cost of the Goods. The cost of delivery of the Goods depends on the selected method of delivery of the Goods. The cost of delivery of the Goods is indicated when ordering the Goods.
4.4. When placing an order for the Goods, the Client is obliged to familiarize himself with these Rules and in a place specially designated for this, note that the Client has read and agrees with them.
4.5. The Agreement for the Purchase of the Goods “Distance Agreement” shall enter into force between the Parties at the moment when the Client has sent the order for the Goods to the Seller.
4.9. The Seller in the online store posts information about the Product and its parameters, and also posts a photo of the Product. The product photo is for informational purposes only. Before placing an Order, the Client has the right to contact the Client Service to receive more detailed information about the selected Product and its actual condition.
5. Delivery of the Goods
5.1. The Seller undertakes to ensure delivery of the Goods within 1-3 working days after payment to all regions of the Republic of Latvia. 2 – 7 days to the Baltic and EU regions. The moment of payment for the order of the Goods is considered the moment when the corresponding payment for the Goods is received to the bank account of the Seller.
5.2 The Seller undertakes to ensure the delivery of the Goods within the time specified in clause 5.1 of these Rules. However, the Seller is not responsible for the delay in the delivery of the Goods if this happened for reasons independent of the Seller, which the Seller was not able to influence and / or prevent.
5.3. If the delivery of the Goods is carried out through the mediation of a courier, the Client undertakes to receive the Goods himself at the address indicated by him in the registration application as the delivery address of the Goods. If the Client himself cannot receive the Goods at the specified address, he informs the Seller in writing about the person who will receive the Goods at the time of delivery. In this case, the Client will not be able to further submit any claims and / or objections to the Seller in connection with the fact that the Goods have been transferred to a third party specified by the Client.
5.4. When picking up the Goods paid for through the online store in the Seller’s Store, the Client presents an identity document, as well as a confirmation of the order of the Goods.
5.5. Upon receipt of the Goods, the Client must make sure that the packaging of the Goods is not damaged, which could cause damage to the Goods. If, at the time of receipt of the Goods, the Client states that the packaging of the Goods is damaged, the Client must indicate in the act of receipt of the Goods ascertained damage to the packaging of the Goods or any other ascertained defects. If the Client at the time of receipt of the Goods did not indicate damage to the packaging of the Goods, which, in turn, could cause damage to the Goods, then the Seller is not responsible for damage to the Goods caused by damage to the packaging of the Goods.
5.6. If the Client, upon receiving the Goods, finds that the Client has been delivered inappropriate Goods, namely, in the inappropriate assortment, size, color or other quality, the Client immediately contacts the Client Service in writing and informs the Seller about it and uses his / her provided in clause 7 of these Rules, the right to refuse or the rights provided for in paragraph 8 of these Rules.
6. Order of payment for the Goods
6.1. The price of the Goods in the online store is indicated with VAT next to each Goods.
6.2. The price of the Goods indicated in the online store is valid on the day of viewing the website of the online store. If the Product has a special price (special offer), then the validity period of the special offer and the special price are indicated next to the corresponding Product, and the special price is in force as long as it is indicated next to the specific Product.
6.3. If the price of the Goods indicated in the online store does not correspond to the actual situation, the Seller immediately after receiving the order of the Goods contacts the Client in order to inform the Client about the exact price of the Goods. In this case, the Client has the right to unilaterally cancel the order of the Goods. If the Seller fails to contact the Client in order to inform him about the real price of the Goods, he cancels the corresponding order of the Goods and notifies the Client about this by contacting him at the e-mail address or phone number indicated in the registration application, and also returns the paid amount of the Goods to the Client’s current account from which payment for the Goods was received.
6.4. The Client pays for the Goods by choosing one of the payment methods offered by the Seller: by transferring to the Seller’s bank account or by paying for the Goods by bank card
6.5. The Client must pay for the ordered Goods, as well as cover the costs of delivery of the Goods. If the Client does not pay for the ordered Goods within the specified period, the Order is considered canceled, and the reservation of the Goods is automatically canceled.
7. Right for refusal
7.1. The Client has the right to unilaterally withdraw from the contract within 14 (fourteen) calendar days from the date of receipt of the Goods.
7.2. If the Client uses the right of withdrawal specified in clause 7.1 of the Rules, the Client within 14 (fourteen) calendar days from the date of receipt of the Goods shall send the Seller a written notice to the e-mail address firstname.lastname@example.org
7.3. The client includes the following information in a written notice for refusal:
- Name and surname
- Email address
- Name of product
- Order date
and information about the Goods that he wishes to return to the Seller, as well as confirmation that the Client has not used the Goods
7.4. If the right of withdrawal specified in clause 7.1 of these Rules is used, the Client is obliged to return the Goods to the Seller within 7 (seven) calendar days from the date of sending the notification. The Client can return the Goods to the Seller by sending the goods by mail to the Seller’s address: Ziepniekkalna, Riga, Latvija, LV – 1004.
7.5. The Client is responsible for the safety of the quality of the Goods until the moment when the Goods are returned to the Seller.
7.6 The Seller is obliged immediately, but not later than within 30 (thirty) calendar days from the date of receipt of the Customer’s written refusal, to return the paid value of the Goods to the Customer, however, the Seller has the right not to return the amount of the Goods paid to the Customer until the Customer has returned the Goods or handed over to the Seller documents confirming the return or dispatch of the Goods to the Seller.
7.7. If the Client uses the right of withdrawal specified in clause 7.1 of the Rules, the Client covers all fees associated with sending the Goods to the Seller.
8. Goods that do not comply with the terms of the Agreement
8.1. If the Client believes that he has received the Goods that do not comply with the terms of the Agreement, the Client has the right to file a claim against the Seller in accordance with the requirements of the current regulatory acts of the Republic of Latvia. The Client has the right to submit such a claim in free form in writing.
8.2. Exchange the Goods for the same or even equivalent Goods, which will ensure that the Goods comply with the terms of the Agreement.
8.3. Cancel the contract for the purchase of the Goods and return the money paid for the Goods to the Client, except in cases where the non-compliance of the Goods with the terms of the Agreement is secondary and does not affect the general ability of the Client to use the Goods.
9. Marketing activities
9.1. Online store dtools.lv is free to initiate various types of marketing activities, including loyalty programs.
10.1. The guarantee document is an invoice issued by the store. The invoice is prepared electronically and is valid without a signature. All products are covered by a quality guarantee.
Warranty documents are valid only if correctly and clearly indicated: product model, date of sale, etc. It is forbidden to make any changes, erase or overwrite any data in the warranty documents – in this case, the warranty will be invalid.
11. Responsibility of the Parties
11.1. The Client shall reimburse all losses incurred by the Seller in connection with the fact that the Client provided the Seller with incorrect information required by the Rules.
11.2. The Seller is not responsible for any losses incurred by the Client if the Client has used the Product in disagreement with the way it is intended to be used.
11.3 The manufacturer of the Product does not bear any warranty for the performance of the Product if the buyer independently changed its design
12. Provision of information and confidentiality
12.1. The Seller has the right to transfer the rights and obligations of the Seller to third parties established in the Rules without obtaining the prior agreement of the Client.
12.2. The Parties consider the information provided by the Client to the Seller confidential. The Seller is not entitled to transfer confidential information to any third party without obtaining the prior agreement of the Client, except for the cases specified in the Rules and regulations of the Republic of Latvia.
12.3. The Client agrees and grants the Seller the right to process the information provided by the Client, including collecting, registering, storing, accumulating, transforming, using, transferring, disclosing, deleting, blocking data about the Client, without obtaining the Client’s separate agreement to transfer the Client’s data to merchants who concern with the Seller, and the Seller’s business partners involved in the delivery of the Goods.
12.4. The seller has the right to use technologies “Cookies”.
12.5. The seller has the right to receive information about the IP addresses of visitors of the online store. This kind of information is not used to identify visitors.
13. Dispute Resolution Procedure
13.1. Disagreements and disputes between the Parties shall be resolved through negotiations. If the Parties cannot reach an agreement through negotiations, the Party sends a written claim to the other Party. In the claim, the Party sets out the situation and attaches documents to it substantiating the claim.
13.2. The parties shall resolve mutual disagreements and disputes in confidence. Defined in this paragraph does not limit the right of the Parties to apply to the court or the competent state authorities.
13.3. If the Parties do not reach agreement in accordance with the procedure established in clause 13.1 of the Rules, disputes related to the fulfillment of the obligations established in the Rules and their validity shall be resolved by the Parties in the court of the Republic of Latvia by agreement. Disputes between the Parties are resolved in accordance with the current regulations of the Republic of Latvia.
13.4. If the court finds invalid any of the clauses of the Rules, the rest of the terms of the contract remain in force.
14. Other rules
14.1. These Rules and other information related to the purchase of the Goods are available on the website of the online store dtools.lv, and information can also be obtained by calling the phone numbers indicated on the website of the online store during the work of the Seller.
14.2. You can get all the above information, as well as contact the Seller in Latvian, Russian and English.
14.3. To contact the online store dtools.lv, you can write an e-mail
14.4. According to the legislation of the Republic of Latvia, the concluded agreements with buyers are kept by SIA “Unlimited Services” for accounting purposes.
15. Normative documents.
15.1. Law of the Republic of Latvia “Protection of Consumer Rights”).
15.2. Regulations of the Cabinet of Ministers of the Republic of Latvia No. 631 of August 1, 2006 “Procedure for filing and considering consumer claims to goods and services that do not meet the terms of the contract”.
15.3. Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 of May 20, 2014 “Distance contracts”.