Purchase and sale conditions

To prevent disagreements and possible delays during the conclusion of the purchase agreement, we ask you to familiarize yourself with the following rules for purchasing and ordering goods from the company ALFA Manegement_LNS OÜ, reg. No. 16844591 (hereinafter referred to as dtools.lv).

  1. On the website dtools.lv all product prices are indicated including value added tax of 21%. Shipping costs are not included in the listed product price. The client has the right to contact us by email: info@dtools.lv or by phone: +372 58512464 and find out the most suitable conditions for the purchase and delivery of goods
  2. You can pay for the goods by transfer to a bank account (using the provided bank link), by bank card (the payment is secure, your data is protected by an SSL certificate), through the PayPal payment system. The client can also request an pro forma invoice for payment for the goods. You can pay for goods and services in EUR currency.
  3. When completing an order, you must provide an email address so that dtools.lv can send instructions, an invoice and other necessary documents.
  4. When ordering a product, we suggest choosing one of the ways to receive the product:
  • Omniva parcel machine (delivery price will be available during checkout)
  • Omniva courier (delivery price will be available during checkout)
  • receive the goods free of charge at the point of delivery of goods at the address
  • any other delivery method by mutual agreement on both sides

In all cases, the delivery time of the goods is agreed upon during ordering.

  1. Before you start using the product, please read the instructions.
  2. If for any reason you change your mind and decide to refuse the purchase, the Consumer Protection Law of the Republic of Estonia stipulates that the buyer has the right to refuse the goods within 14 calendar days and return the goods purchased in the online store back to the seller. If a product is rejected, “the consumer is responsible for maintaining the quality of the product.” We recommend keeping the original packaging of the product in order to exercise the right of withdrawal in accordance with the provisions of the distance contract. Dtools.lv reserves the right to refuse to accept the goods if the goods were damaged or were returned incomplete. To arrange the return of goods, please contact us by email: info@dtools.lv or by phone: +372 58512464, not forgetting to indicate the order number. ALFA Manegement_LNS OÜ undertakes to return the money for the goods, but no later than within 21 calendar days from the moment you sent a written refusal. If the client decides to refuse the goods, through no fault of the online store, the costs of delivering the goods to the store’s warehouse are paid by the buyer. If the buyer received a poor-quality product or the product was damaged, delivery costs are paid by the online store. The amount of compensation for the goods is negotiated with each buyer individually.
  3. Claims received for product quality will be resolved in accordance with the provisions of the Consumer Protection Act of the Republic of Estonia.
  4. Subject to compliance with the legal regulations of the Republic of Estonia, ALFA Manegement_LNS OÜ retains purchase agreements concluded with customers to the extent necessary for accounting purposes.